Returns & Exchanges
What is the return policy?
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We accept exchanges and refunds on all our items!
We only ask that the following requirements are met:
The item/s must be in original condition, with all tags remaining in place.
Item/s must not have been washed or altered in any way.
Refunds will be issued excluding the original shipping cost.
Are returns free?
The shipping cost incurred for returning item/s to Fractal Style for an exchange or refund are not covered or reimbursed by us.
Do I need to return the whole set, including the packaging?
In either case of exchanging or refunding, we just need the product itself; whichever needs replacing or refunded.
How do I request a return?
Simply email us at email@example.com with your order number.
(Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.)
Once the items have been received, you will either receive your new item (for exchanges) or full refund (excluding original shipping cost).
Fractal Style can not be held liable for the loss of garments being returned. We recommend using a registered post service to return goods, and keeping a record of the tracking details.
How long does it take for my exchange / refund to be processed?
We try and process returns as quickly as possible. If you are initiating a return, we try our best to reply with your request within 24 hours.
If you're exchanging, we will send your new item/s out, and email you a new tracking number within 1-2 business days.
If you're refunding, we will refund you through the same method you used to pay (Paypal or credit card) within 5-7 business days.
What if my order arrives damaged, or there is a faulty?
Whilst we hope this never happens, if you do receive damaged goods, or have a manufacturing fault occur, please contact us immediately at firstname.lastname@example.org so we can personally assist you and sort out your problem as quickly as possible.